FAQs
We’ll take the time to discuss your preferences and priorities with you before your first home cleaning service and combine them with methods to provide the best clean possible by our Maid Happy Cleaning Technicians.
Frequently Asked Questions
There are a few reasons why we always suggest an in person quote vs just online booking. But don't worry if you don't have the time for an in person quote and feel comfortable using our online booking we can still get the job done.
An in person quote will allow us to go over your expectations, our processes and give an accurate price for your home. It also allows us to get a better understanding of your exact expectations when it comes to hiring a cleaning service.
An in person quote will allow us to go over your expectations, our processes and give an accurate price for your home. It also allows us to get a better understanding of your exact expectations when it comes to hiring a cleaning service.
We don't have any contracts for the cleaning service we provide.
We take credit card, checks, cash and Venmo.
At Maid Happy we strive to do just that. Make you happy. At time of scheduling we put your card on hold and will attempt to reach out to make sure the service was provided to your expectations. After we've confirmed the service was well received we will charge for the service.
You may see a pending charge for the service at time of scheduling (depending on your bank/credit card). But we won't process it until after the job is complete.
You may see a pending charge for the service at time of scheduling (depending on your bank/credit card). But we won't process it until after the job is complete.
We try our best to reach each customer, we will attempt to contact three times to get feedback about the service. If after the third attempt we are unable to reach you, we will charge for the service.
We hope that we can eventually connect to make sure the service was up to your expectations!
We hope that we can eventually connect to make sure the service was up to your expectations!
Life can be unpredictable and occasionally things may pop up. We always ask for a heads up as soon as you as possible.
To cancel, let us know either via facebook, voice mail, email, the contact us page, etc. We do request to be notified within 48 hours of a scheduled cleaning to allow us to fill that time slot for cancellations.
For reoccurring cleanings we will attempt to reschedule you for the next available cleaning. If a scheduled reoccurring cleaning needs to be skipped until the next cleaning and we're given less than 48 hours we may charge a 50% of the job cancellation fee.
For One Time Clean and Special Projects if a cancellation comes within 48 hours a 50% job fee will be applied.
It's always important to let us know within before the 48 hour window of a cleaning to avoid any fee's.
To cancel, let us know either via facebook, voice mail, email, the contact us page, etc. We do request to be notified within 48 hours of a scheduled cleaning to allow us to fill that time slot for cancellations.
For reoccurring cleanings we will attempt to reschedule you for the next available cleaning. If a scheduled reoccurring cleaning needs to be skipped until the next cleaning and we're given less than 48 hours we may charge a 50% of the job cancellation fee.
For One Time Clean and Special Projects if a cancellation comes within 48 hours a 50% job fee will be applied.
It's always important to let us know within before the 48 hour window of a cleaning to avoid any fee's.
While we do offer extra services for interior of appliances and cabinets. We don't typically clean:
- Windows
- Toys
- Fireplaces Inside/Outside
- Pick up clutter
- Do Laundry
- Wash Dishes
With this said, for the occasional dish in the sink we will place in the dishwasher if it is dirty.
- Windows
- Toys
- Fireplaces Inside/Outside
- Pick up clutter
- Do Laundry
- Wash Dishes
With this said, for the occasional dish in the sink we will place in the dishwasher if it is dirty.
We believe that consistency is key to cleaning and that includes sending the same house cleaners. Although occasionally due to scheduling conflicts, calling out sick, etc we may rotate new cleaners in.
Please be aware that all Maid Happy cleaners are trained the same and follow the same cleaning check list.
So you should experience the same cleaning from any of our Maid Happy Cleaning Technicians.
Please be aware that all Maid Happy cleaners are trained the same and follow the same cleaning check list.
So you should experience the same cleaning from any of our Maid Happy Cleaning Technicians.
Life is busy and there's a reason why you are looking for a cleaning company. While we do manage some tidying up the more time we spend picking up clutter the less time we have for cleaning.
If possible picking up toys, important papers, clutter, etc. will allow us to focus on the job at hand. Just like your in laws coming to visit and putting dishes in the wrong spot, we would hate for you to spend time searching for something that was put away wrong.
We will tidy up items on counter tops, but we shy away from putting things away. In area's that are highly concentrated with clutter, we may opt to clean around the items to focus on cleaning.
Please note if clutter is time prohibited we will let you know as this may increase the cost of future cleanings.
If possible picking up toys, important papers, clutter, etc. will allow us to focus on the job at hand. Just like your in laws coming to visit and putting dishes in the wrong spot, we would hate for you to spend time searching for something that was put away wrong.
We will tidy up items on counter tops, but we shy away from putting things away. In area's that are highly concentrated with clutter, we may opt to clean around the items to focus on cleaning.
Please note if clutter is time prohibited we will let you know as this may increase the cost of future cleanings.
We do move light weight items to clean under such as barstools, dining room table chairs, small ottomans, etc.
For heavier items, we may opt to clean under them depending on the clearance. If you have someone available to move the bigger furniture pieces while we're cleaning we will work with whomever would be moving the pieces of furniture to get completely under them.
For heavier items, we may opt to clean under them depending on the clearance. If you have someone available to move the bigger furniture pieces while we're cleaning we will work with whomever would be moving the pieces of furniture to get completely under them.
We love all animals, but some animals don't enjoy loud noises of noises or strangers in their personal space. We do prefer animals being secured in a part of the house that isn't being cleaned. But let us know how you would prefer us to work with your pets ahead of time so we can keep them safe and sound.
We are fully insured and bonded. Rarely, items may get broken so feel rest assured that we have insurance to cover any loss that may occur from one of our Maid Happy Cleaning Technician's.
At Maid Happy we strive to do just that. Make you happy. At time of scheduling we put your card on hold and will attempt to reach out to make sure the service was provided to your expectations. After we've confirmed the service was well received we will charge for the service.
You may see a pending charge for the service at time of scheduling (depending on your bank/credit card). But we won't process it until after the job is complete.
You may see a pending charge for the service at time of scheduling (depending on your bank/credit card). But we won't process it until after the job is complete.
At Maid Happy we will treat your home like ours, but if something does happen during one of our cleanings we'll do our best to replace or repair the item.
We do carry insurance for this reasons, so we will file claims when necessary.
We do carry insurance for this reasons, so we will file claims when necessary.
We don't expect our customers to tip, but our cleaning technicians are allowed to accept tips.
Some of our customers tip a little at the end of each job while others wait until the end of the year to tip larger.
We also encourage you to leave us a review on our Facebook page or google page to let us know how we are doing.
If you are unhappy with a service don't hesitate to reach out to us.
Some of our customers tip a little at the end of each job while others wait until the end of the year to tip larger.
We also encourage you to leave us a review on our Facebook page or google page to let us know how we are doing.
If you are unhappy with a service don't hesitate to reach out to us.
If for some reason you are not happy with the service please let us know within 24 hours so we can schedule to come back out and clean those areas again.
Each Team has a 70 Point checklist, as well as a team lead that goes over at the end of every cleaning to make sure that each job is performed to the same standard.
Each Team has a 70 Point checklist, as well as a team lead that goes over at the end of every cleaning to make sure that each job is performed to the same standard.
Reach out to us to get Maid Happy!
Request a Free In Person Quote
English